Target Population: All
Employees
Group Size: Up
to 20 participants
Length
of Program: One
Day
Course
Format: "How-to" techniques
and theory ...
Varied listening
experiences ...
One-on-one and
small-group listening
drills ... Audio
tapes ... Role-plays
and discussions
The Need
Listening is the most frequently used
communication activity; yet, formal training has been virtually
ignored. Poor listening habits can produce misunderstood messages
and strained working relationships among employees.
Objectives
• To analyze and evaluate
participants' current listening skills
• To identify and isolate specific listening problems and recommend
solutions
• To practice positive active listening behaviors in work-related
situations
• To relate listening efficiency to job-related communications
and proficiency,
increasing comprehension, retention and recall
Program Content
• Recognizing and breaking
ineffective listening habits
• Visualization techniques: Seeing as well as listening to the message
• Using thought speed vs. speech speed: Turning down-time into up-time
• Listening for total comprehension: A model
• Maintaining attention during boring meetings and presentations
• Applying psychology to the listening situation
• Empathetic listening: Putting yourself in the speaker's place for
better understanding
• Paraphrasing for retention
• Tuning out emotional static
BACK
TO Communication
Skills Programs
