Target Population: All administrative
support personnel
Group Size: Up
to 18 participants
Length of Program: Two
Days
Course
Format: Experiential
drills, exercises, and problem-solving
activities geared to the day-to-day activities
of the administrative staff member ...
Instructor and group critique ... Ongoing
feedback.
The Need
The "take-charge" support person
manages an office and often makes important decisions. To take
much of the burden off supervisors, support staff must be skilled
communicators, confident time-managers, and quick-thinking problem
solvers.
Objectives
• To acquire techniques
for clear, concise written communications
• To organize and implement a practical Time Management System
• To learn problem-solving skills that lead to logical and timely
decisions
• To learn communication skills, concentrating on the speaking,
listening,
and interpersonal aspects of communication
Program Content
• Analysis of current communication
styles and cultural variations
• Assertiveness vs. aggressiveness role-plays
• Nonverbal communication
• Adapting your style to others' to accomplish goals
• Sharing difficult information or "bad" news in a constructive
manner
• Warning signals and checks/balances
• Upward, downward and peer assertiveness
• Job-related action-planning
BACK
TO Communication
Skills Programs
